SalesMail Help & Ideas
How to share a SalesMail video using the SalesMail mobile app
Share your SalesMail videos via email, text message, or your other favorite messaging apps. For best results, set up your email on your iOS device’s built-in email app. Go to Settings > Passwords & Accounts > Add Account. 1. Click the Videos button ...
Enterprise IT Settings for SalesMail
Here are settings IT teams can put in place to ensure SalesMail users have access to all SalesMail-related domains and can receive emails from our product and our company. 1. Check that your virus scanner and web filtering software is allowing access ...
After recording a SalesMail from the Desktop, it never finishes saving.
Your ISP or network could be blocking traffic to our Short URL's. Have your IT\Network person add the following URL's to your whitelist and this should resolve the issue. Sm.chat Salesmail.app s3.us-east-1.amazonaws.com
What browsers/versions are supported for the desktop SalesMail application?
The SalesMail desktop version is supported on the Google Chrome browser version 49 and above. The best practice is for users to always keep their Chrome browser on the most recent version to make sure it has all recent security patches from ...
How accurate is the location tracking for Opens and Views in SalesMail?
Geo-location is based upon information provided by a mobile provider or ISP and may be an approximation.
Why won't my temporary password for SalesMail work?
Your temporary password for SalesMail likely includes one or more special characters (e.g. @,!,%,$,^,#,&,*). The best way to make sure you are typing in the exact same temporary password is to highlight the password in the welcome email and copy it ...
How do I download or update the SalesMail mobile app?
Go to the Google Play Store (for Android users) or App Store (for iPhone users) and search for SalesMail to download or update the SalesMail mobile app. The desktop version of SalesMail is https://portal.mysalesmail.com. Any videos you record using ...
How do I know what will display in my custom GIF previews?
The first three seconds of your SalesMail display the animated preview, so get creative with your opening. This will increase your open rates! Remember that animated previews are only generated for SalesMail sent via email.
Why can't I see my branding in the SalesMail I just sent via email?
We highly recommend that you share SalesMail using your device’s built-in email application. This will allow for your company branding and custom GIF to display in the best possible manner – leading to more opens and views! For more information on ...
Besides email and text message, what messaging apps do you integrate with for SalesMail?
Any messaging app that allows you to copy and paste, such as Facebook, LinkedIn, and Slack.
How can I update my company logo and branding for SalesMail?
Your company logo and branding can be updated from the online dashboard for SalesMail Team users, or by reaching out to us at support@heartlegacy.zohodesk.com or (833) 757-6245.
How long is a SalesMail video available?
The SalesMail URL will always remain live unless you reach out to us and ask that it be taken down.
What should be in the background of my SalesMail videos?
Be mindful of what’s behind you when recording. You don’t need anything fancy in the background—just make sure it’s clutter-free and not distracting. If you have signage or a banner with your company logo, that’s a great way to reinforce your brand ...
What accessories are beneficial when recording SalesMail?
A handheld white board with your recipient’s name or clever message is a great way to improve your view rates. A Bluetooth remote will let you start/stop recording from a distance. A lapel mic can provide clear audio if you’re recording from a noisy ...
Why can't I log into SalesMail?
First, make sure you are logging in with your work email address. The most common reason you can't log into SalesMail is when you first get your account and you are trying to use your temporary password. Your temporary password for SalesMail may have ...
What are the best lighting recommendations for SalesMail?
Make sure the main light source is behind the camera, not behind you. Also check to make sure there are no heavy shadows present when recording.
What are suggestions for being more comfortable on camera for SalesMail videos?
Remember that you want to be authentic! This is the best way to make a personal connection and start to build a strong relationship with the recipient of your message. SalesMail videos are not intended to be professional video shoots, and most people ...
When I send a SalesMail from my desktop, why does it pull up the wrong email application on my computer?
In the SalesMail portal, when you choose the 'Email' share button, it launches the default email application on your computer. You can change your default email application on your computer by going to 'Default Apps', typing "MAILTO" in the file type ...