Troubleshooting Steps for the SalesMail Mobile App

Troubleshooting Steps for the SalesMail Mobile App

If the SalesMail mobile app isn't working as expected, such as trouble logging in, uploading videos, or loading features, try the steps below. Most issues can be resolved in just a few minutes. 

Step 1: Restart the App

Refreshing the app often fixes temporary issues.

  1. Close the SalesMail app completely

  2. Reopen the app and try again.  Make sure you are logging in with your work email.

If the issue continues, move to Step 2.

Step 2: Restart Your Device

Restarting your phone clears temporary system and network issues.

  1. Restart your phone

  2. Open the SalesMail app and try again

If the issue continues, move to Step 3.

Step 3: Check Your Internet Connection

Many mobile app issues are caused by network restrictions or weak signals.

  1. If you’re on Wi-Fi:

    • Try switching to Cellular Data

    • Guest Wi-Fi networks may block app features

  2. Check your internet speed at https://fast.com/

  3. Move closer to your Wi-Fi router and try again

If the issue continues, move to Step 4.

Step 4: Reinstall the App

Reinstalling ensures you’re using the latest version and resets the app.

Important: Download any pending videos before deleting the app.

  1. Delete the SalesMail app

  2. Restart your phone

  3. Install the latest version from the App Store or Google Play

  4. Log back into the app and try again

Still Need Help?

If the problem continues after trying these steps, please contact SalesMail Support and let us know. 

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