Troubleshooting Steps for the SalesMail Portal

Troubleshooting Steps for the SalesMail Portal

If the SalesMail portal (https://portal.mysalesmail.com) isn’t loading correctly or isn’t behaving as expected, try the steps below. Most issues are caused by browser or connection settings and can be resolved in just a few minutes.

Step 1: Log Out and Back In

Logging out and back in refreshes your session and often fixes temporary issues.

  1. Log out of the SalesMail Portal

  2. Log back in and try again

If the issue continues, move to Step 2.

Step 2: Refresh Your Browser

Your browser may be showing an older version of the page.

  1. Perform a hard refresh:

    • Windows: Ctrl + Shift + R

    • Mac: ⌘ + Shift + R

  2. If the issue continues, clear your browser cache and cookies.

Try again. If needed, continue to Step 3.

Step 3: Restart Your Computer

Restarting clears temporary system issues that can affect your browser.

  1. Restart your computer

  2. Open your browser and log back into SalesMail

If the issue continues, move to Step 4.

Step 4: Check Your Setup

These quick checks help ensure everything is compatible.

  • Make sure you’re using the latest version of Google Chrome

  • Check your internet connection by visiting fast.com

  • Confirm your computer’s date and time are correct and set automatically

Still Having Issues?

If the problem continues after trying these steps, please contact SalesMail Support and let us know.


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