General
New RemyGo Update - Easier to see Upload Success/Failure notifications!
We’re excited to share a new RemyGo update designed to reduce frustration and make uploads easier to understand. Update your RemyGo app in the App Store or Google Play to 1.8.5 to see the changes! In past versions, some users missed important ...
Important HeartLegacy Family Network, Remy, and RemyGo Updates for Clients with a HeartLegacy Marketing Package from prior to 2020
Here are three updates for HeartLegacy clients who have a Marketing Package that includes professionally edited videos. These updates do not apply to SalesMail-only clients. RemyGo Users - Be sure you update your RemyGo app in the App Store or Google ...
RemyGo Basics
We designed RemyGo with simplicity, speed, and convenience in mind. Simply take photos and videos with your phone's regular camera app (so that you have copies of that content to use for other purposes) and then use RemyGo to choose which photos and ...
Marketing Videos - Voiceover adds variety and depth to your video portfolio!
Adding voiceover to your marketing videos adds variety and depth to your video portfolio and helps tell your story and educate viewers. Voiceover can deliver personal stories, describe an experience, educate, and give additional context. In this ...
Event and Activity Videos
Capturing events and activities and documenting memories on video is a wonderful service and experience you provide to your residents and their family members. Videos showcasing events and activities can also help show prospective residents and ...
How to add the HeartLegacy Hightail Space to your phone's home screen
Here is how to add the HeartLegacy Hightail Space on your mobile device to make it easy to access when you need it. On iPhone (Safari browser): 1. Use your iPhone to navigate to https://spaces.hightail.com/uplink/heartlegacy or use your phone's ...
Trouble sending content via Hightail
The best way for users to send photo and video content to HeartLegacy for professionally edited videos is to send it to our HeartLegacy Hightail space. When you do so, you will simply record content on your phone, and then use your phone's web ...
Earn a SalesMail Pro Video Producer Badge!
SalesMail Pro Video Producer badges are awarded to individuals who contribute great content toward the creation of professionally edited sales and marketing videos produced by the SalesMail Pro Video Production Team. These polished, professional ...
Tips for Apartment Tours using HeartLegacy Professionally-Edited Video
Ready to record an awesome apartment/model tour that people will want to watch over and over again? Let them fall in love with the apartment through video! Let's get started. Preparation Make sure your phone is charged and in do not disturb mode. ...
Square Format, Socially-Optimized Marketing Videos!
New Socially-Optimized Square Video Format for HeartLegacy Videos In the spirit of offering our partners the latest-and-greatest, “square” format HeartLegacy marketing videos are now available! If you’re not familiar with the square format, square ...
Recording Tip: Focus
Watch this 25 second video for a tip on how to focus on your subject.
Recording Tip: Avoid Zooming
Watch this 27 second video to find out why it is best to avoid zooming in when recording footage.
Recording Tip: Maintain Stability
Watch this 27 second video for hints on capturing stable video footage.
Recording Tip: Capturing Audio
Watch this 36 second video for tips on capturing good audio.
Recording Tip: Record in Landscape
Watch this 27 second video to find out the best orientation to use for the footage you send to HeartLegacy for professionally edited videos.
Recruiting Video Ideas
See the attached file for recruiting video ideas!
From the Video Editors: Why emailing or texting photos and video footage will stop a great edited video in its tracks!
Imagine this: You and your team capture priceless photos and video footage of an amazing and emotional event at your community. Photos and videos of hugs, special moments, and laughter are just waiting to be pulled together into an amazing video to ...
What's cooking? Let's create a food video!
Food - Everybody loves food! What is on the menu? Take a pic of the menu. What is being served today? Take a pic. What is your chef's favorite thing to make? Take a video and ask him or her to tell you what it is and why. What is your residents' ...
Family Member Testimonials - Suggested Questions and Video Tips
A testimonial video from a resident's family member can be a powerful way to help prospective families and residents learn from someone who has been in their shoes. Here are some tips, footage suggestions, and sample questions that you can use to ...
Resident Testimonials for Senior Living - Suggested Questions and Video Tips
Let your residents tell your story. A resident testimonial video can be a powerful way to help prospective residents and their families learn about your community from the very people who live there. Here are some tips, footage suggestions, and ...
Staff Testimonials for Senior Living - Suggested Questions and Video Tips
Staff members are such an integral part of your community and the experience you provide to your residents and their family members. Staff testimonial videos, either focusing on one particular staff member or several, are a beautiful way to help ...
Inspiration for Edited Videos - Portfolio of Videos of the Month
Our Video of the Month showcases senior communities going above and beyond for their residents and families. We highlight fun activities, testimonials from family members/residents/staff, family gatherings, resident stories, recruiting videos, ...
Tips to help us create fantastic videos as quickly as possible
When submitting footage to HeartLegacy, it helps our video editing team if we receive some key information about the video you would like us to produce. We can create a fantastic video as quickly as possible if you send the following information to ...
What are some ideas for Legacy Messages we can record with RemyGo?
Below are a few links with questions for Legacy Messages. Edited, resident-specific life story videos are unlimited for your community, so please feel free to share these lists of questions with your residents to review for future Legacy Message ...
How to upload content for professionally edited videos (Hightail)
Using our HeartLegacy Hightail link is an easy way to send content to HeartLegacy for your professionally edited videos! Simply capture photos and videos on your phone, and then use the web browser on your phone to upload them to our HeartLegacy ...