If your SalesMail session is interrupted while you’re recording a multi-clip video (for example, by a phone call, notification, or app switch), don’t worry — your clips aren’t lost.
Each recorded segment is automatically saved as a separate clip in your Pending Uploads. You can download those clips, stitch them together using a free video editing app, and then upload the final video back into SalesMail.
Open the SalesMail app
Click the Account button and go to Pending Uploads
Tap Pending Uploads
Open each clip individually
Tap Save to Device to save it to your phone
💡 Tip: Download all clips before moving on so they’re easy to find in your camera roll.
You can use a free mobile app to merge the clips into one video.
Two good, easy options are:
Free
No watermark
Very simple for combining clips
Great for quick fixes like this
Also free
More features
Slightly more complex, but works well if you already use it
Basic steps (similar in most apps):
Open the video editing app
Create a new project
Select all the downloaded clips in the correct order
Adjust trimming if needed
Export the final video to your phone
Open the SalesMail app
Go to the Videos page
Tap the Upload button in the top-right corner. If prompted, make sure you give permission to the SalesMail app to access the videos on your phone.
Select the combined video from your phone and hit Approve
Your video will now behave just like any other SalesMail video.
For the best multi-clip recording experience, we recommend:
Turning on Do Not Disturb
Completing your recording in one session
Making sure your screen won’t auto-lock
Recording in a place with a stable connection
These steps help prevent interruptions and reduce the chance of clips being split.
If you have trouble downloading clips or uploading the final video, our support team is happy to help — just reach out through the Help Center.