Nothing happens when I click the Email button next to a comment in the SalesMail portal
Mailto Links Not Opening an Email Draft in Chrome
If clicking a mailto: link in Google Chrome doesn’t open a new email draft, it’s usually due to default app or protocol settings on your computer — not an issue with the link itself.
This guide will walk you through how to fix it.
Why This Happens
A mailto: link tells your computer:
“Open your default email app and create a new message to this address.”
If your default email app or Chrome protocol settings are misconfigured, nothing will happen when you click the link.
Solution 1: Enable Protocol Handlers in Chrome
-
Open Chrome.
-
In the address bar, type:
chrome://settings/handlers -
Make sure “Sites can ask to handle protocols” is turned ON.
If this is off, Chrome will ignore mailto links.
Solution 2: Set Your Default Email App (Windows)
If you're using Windows:
-
Open Settings
-
Go to Apps
-
Click Default Apps
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Search for MAILTO
-
Select your preferred email application (e.g., Outlook)
If no app is selected, mailto links won’t open anything.
Solution 3: Use Gmail as Your Default (Browser-Based Email)
If you use Gmail in Chrome:
-
Open Gmail in Chrome.
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Look in the address bar for a small double diamond icon (protocol handler).
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Click it.
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Select:
Allow mail.google.com to open all email links -
Click Done
If you don’t see the icon:
-
Make sure protocol handlers are enabled (see Solution 1).
-
Refresh Gmail after enabling.
Solution 4: Restart Chrome
After making changes:
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Fully close Chrome
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Reopen it
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Test the mailto link again
Still Not Working?
Check the following:
-
Was Outlook recently updated or reinstalled?
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Did a Windows update reset your default apps?
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Are you using a browser other than Chrome?
If the issue continues, contact your IT administrator with the following information:
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Your operating system (Windows/Mac)
-
Your default email app
-
What happens when you click the link (nothing, error message, pop-up, etc.)
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