"No media capture devices found" warning on SalesMail desktop portal

"No media capture devices found" warning on SalesMail desktop portal

If you receive a warning that says "Sorry, no media capture devices found.  A camera and microphone are required to send video messages!" when using the SalesMail desktop portal from your computer to record a SalesMail video, here are some things to try to resolve the issue.


1.  Make sure you are using the Google Chrome web browser.  It is currently the only supported web browser for SalesMail. If you do not already have it on your machine, it can be downloaded here: https://www.google.com/chrome/ 

2.  If it still doesn't work using the Google Chrome web browser, try rebooting your computer and try again.

3.  If the issue is still not resolved, contact your Client Success Specialist.

    • Related Articles

    • April 2024: New Portal Features!

      Check out this video overview of your new SalesMail Portal features including a My Org and Global Leaderboard, your SalesMail Rank based on all time views, the Total Engagement Score, and Shares tracking! Be sure to hit the full screen icon in the ...

    • SalesMail Desktop Portal will not load or save videos.

      If you received an error about your time settings on your computer, if you don't see any data/videos on the Dashboard, Activity Feed, My Results, Team Results and/or if you cannot save a video recorded using the SalesMail Desktop Portal, there is a ...

    • Sharing SalesMail Videos on Social

      SalesMail videos can easily be shared on social media sites such as LinkedIn and Facebook. Here are examples of SalesMail video topics you can record and post on social: Promote an upcoming event Invite people to visit your community/business Talk ...

    • Troubleshooting Steps for the SalesMail Portal

      If the SalesMail portal (https://portal.mysalesmail.com) isn’t loading correctly or isn’t behaving as expected, try the steps below. Most issues are caused by browser or connection settings and can be resolved in just a few minutes. Step 1: Log Out ...

    • SalesMail Portal: How to Share a Video (4 min.)

      Click the icon at the bottom right of the video to watch in full screen. 1. Log into the SalesMail Desktop Portal using your work email and the same password you use in the SalesMail mobile app. 2. Click the 'My Videos' option on the left. 3. Find ...