If you are seeing a slight delay between your lip movements and what’s on your screen while recording with a lens, don’t worry — your final SalesMail video is not affected.
This preview lag can occur on some Android devices when using the Advanced Camera when using SalesMail lenses such as beauty filters or virtual backgrounds. These features require extra processing power and can slow down the live preview, especially on older or lower-end phones.
You’re more likely to notice lag on:
Entry-level or older Android phones (e.g., Samsung A-series under A54)
Devices with less than 4GB of RAM
Phones without specialized AR hardware
✅ Your final video is fully synced
✅ Audio and video stay in alignment
✅ Effects appear properly in the recorded file
The delay is only in what you see while recording — not in what your viewer will see.
Go to Account > Preferences in the SalesMail app
Toggle off Advanced Camera to disable live effects
For the smoothest experience with lenses, we recommend:
Samsung Galaxy S23/S24
Google Pixel 7/8
OnePlus 11 or newer
Reach out to your Client Success Specialist or email support@heartlegacy.zohodesk.com — we’re happy to help!